Return Policy

At Natural Retailer, we strive to ensure you have a satisfying shopping experience. Below, you’ll find all the details regarding our return policy:

Customers have 10 calendar days from the date of receiving their product to request a return.


Product Condition

To be eligible for a return:

  • The product must be in its original packaging.
  • It must not show any signs of use or damage.
  • The warranty seals must remain intact.

Eligible Products for Return

All products are eligible for return as long as they meet the stated conditions.


Accepted Reasons for Returns

We accept returns for the following reasons:

  • Defective or damaged products.
  • Shipping errors, such as receiving the wrong product.

Return Process

To initiate a return, follow these steps:

  • Contact our team through one of the following channels:
    Email
    WhatsApp
    Phone
  • Provide your order details and a description of the reason for the return.

Return Shipping Costs

If the return is due to a product defect or a shipping error, we will cover the return shipping costs.
If the return is due to a customer error (e.g., change of mind), the customer is responsible for the return shipping costs.

Refunds

Refunds will be processed using the original payment method.
Once the returned product is received and inspected, the refund will be issued within 10 business days.

Return Address

Please send returned products to the following address:
SHIPBOB
3401 Garden Brook Dr.
Door 1
Farmers Branch, TX 75234
Customer Support

If you have any questions or need assistance with your return, please contact us via:

WhatsApp
Email
Phone

Special Policies

Our return policy applies year-round, including promotional periods and special seasons.

For additional inquiries, feel free to reach out. We’re here to help!

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